Refund & Return Policy – D&K Jewels

Last updated: 27/06/2026

At D&K Jewels, we want you to love your jewelry. If something isn’t right, we’re here to help.

1. Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• 
  Items must be unused, unworn, and in original packaging
  
• 
  Proof of purchase is required
  
• 
  Items must not be damaged or altered in any way
  

For hygiene reasons, earrings and personalized/custom-made items cannot be returned or refunded unless they arrive damaged or defective.

2. Refunds

Once we receive and inspect your return, we will notify you about approval status.

If approved:

• 
  Refunds will be issued to your original payment method
  
• 
  Processing time is typically 5–10 business days, depending on your bank or payment provider
  

Shipping costs are non-refundable.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.

We will offer either:

• 
  A replacement, or
  
• 
  A full refund
  

depending on the issue.

4. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us directly.

5. Non-Returnable Items

The following items are not eligible for return:

• 
  Earrings (for hygiene reasons)
  
• 
  Custom or personalized jewelry
  
• 
  Sale/clearance items marked final sale
  

6. Return Requests

To start a return or refund request, contact us at:

Email: dkejewels@gmail.com

Please include your order number and reason for the request.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using tracked shipping, as we are not responsible for lost returns.

8. Contact Us

If you have any questions, feel free to reach out:

Email: dkejewels@gmail.com

Website: https://dkjewels.shop